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Card, ATM & POS Processing
Dispute Tracking™ for Reg E Compliance
The Dispute Tracking System manages customer disputes originating at owned and non-owned terminals, with automatic calculation of action dates in accordance with Reg E and other predetermined controls.
Regulatory rules
Your rules, by dispute type
Disputes can be signature-based, PIN-based POS, PIN-based ATM, ACH or online-banking initiated. Each transaction type has regulatory rules that must be followed, and the institution defines these rules by type of dispute using online control screens. All regulatory reporting is provided within the system.
Unlike other systems, CV Systems Dispute Tracking verifies entry data against in-house cardholder, application and device files. Duplicate data entry is eliminated by gathering Reg E and address data from existing files.
Highlights
What the system includes
- System security with dispute handler control records
- Data entry verification with control files and existing files
- Automatic search and display of prior disputes for a customer
- Multiple dispute types within a single dispute (ATM, POS and more)
- Addition of new dispute items to an existing open dispute
- Online display of action dates by dispute handler
- Automatic letter writing to customers
- Account posting and accounting entries at transaction, surcharge and fee levels
- Chargeback accounting
- All maintenance and working functions logged for reporting
- Tracking of disputes originated at external organizations
- Running computation of liability limits by liability class
Let's talk about your environment.
Every CV Systems product is installed on a fixed-cost, turnkey basis and customized to your institution's IT requirements.